Learning from Users: User Research Methods for Technology Design

 

Developing technologies that fit users’ lives and work requires a deep understanding of the practices and context of users. However, design and development teams often lack the tools to conduct user research by themselves. In this training course, Fraunhofer AICOS introduces participants to user research, co-design, and evaluation methods, to enable participants to start learning effectively and consistently about their users. Through the analysis of practical examples from years of experience in designing technology-mediated solutions for several user groups, including non-mainstream audiences, we are able to provide best-practices from real-world scenarios.

 

Target audience

 

> Professionals starting or consolidating a career as User Experience Researcher, User Experience Designer, or Interaction Designer;

> Professionals from Design, Engineering, Informatics, or related fields, looking forward to learn more from the users they are designing or developing for;

> Students from the areas of Design, Engineering, Informatics, or related fields interested in complementing their training on user research methods or in following a future career in User Experience or Interaction Design;

 

Objectives

 

> Familiarise participants with user research methods;

> Enable participants to experiment with user research methods through hands-on exercises and projects;

> Prepare participants to employ user research methods on their own projects.

 

Contents

 

> The tradition of ethnography for design;

> Interviews and observation;

> Participatory design;

> Usability testing;

> Technology assessment in real-world conditions;

> Qualitative data analysis.

 

Lecturers

 

Francisco Nunes is a senior researcher at Fraunhofer AICOS. With a background in informatics, he holds a PhD in Human-Computer Interaction from TU Wien. Francisco is an expert in user research, ethnographically informed design, user-centred design, participatory design approaches, and evaluation of technologies, especially in the healthcare domain. He has lectured at TU Wien and University of Copenhagen.

Ricardo Melo is a senior researcher at Fraunhofer AICOS. With a background in communication design and multimedia, he holds a PhD in Design from the Faculty of Fine Arts of the University of Porto. Ricardo is an expert in communication design, user experience, interaction, interface and game design, accessibility and usability. He currently lectures at the University of Porto and the Polytechnic Institute of Porto.

Ana Correia de Barros is the Head of the Human-Centred Design department at Fraunhofer AICOS, conducting research on assistive products and inclusive design strongly informed by qualitative fieldwork. With a background in industrial design, she holds a PhD in industrial engineering and management from UBI, was a researcher at IADE, led the R&I area at a rehabilitation centre (CRPG) and lectured at different universities. She currently lectures at the University of Porto.

 

Registration

 

> 150€ for students 

> 200€ for professionals

 

Classes will have between 10 and 29 students. Registration is done online at registration-form up to 7 days before the beginning of the course. Payment is done by bank transfer to the following account PT50003503280001990953089. Participants’ registration will be temporary until payment is made and the receipt is emailed to info@fraunhofer.pt.